INKBIRD
Replacement Probe for IBS-TH1, IBS-TH1 PLUS & ITH-20R
Ships in 3 business days
Free shipping on all orders
Hassle-free returns service
30 days easy returns
1-year warranty
Shipping Fee
We offer free shipping on all orders.
Shipping Area
The products can be delivered to the most of states in the United States except Alaska, Hawaii, American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands.
We also offer international shipping. For some countries and regions, we may charge a remote fee, which depends on the carrier's standards.
Shipping Origin
For US orders, we ship from our US warehouse or our factory in China, depending on stock availability. Please refer to the information provided on the product page for details.
For international orders, we will ship directly from our factory in China. All costs collected during the transportation are the sole responsibility of the customer.
Shipping Carrier
We will select the carrier based on your shipping address.
Delivery Estimate
The order will be processed and shipped within 1-3 working days. You will receive a confirmation email after the order is shipped.
For US orders, if shipped from a US warehouse, the shipping time will be 3-5 working days. For all other orders shipped from China, shipping time is 7-12 working days.
Kindly Remind
*If you need to make any changes to your order, please contact us before shipping.*The recipient's assistance may be required during shipping for some orders. We will contact you as soon as possible after receiving the notification from the carrier, please pay attention to check our emails.
*After receiving the ready-to-delivery email, please keep your phone open. If delivery fails, you may need to contact your local post office for pickup. Of course, we will also email you the details after receiving the notification from the carrier.
*The return policy on this page applies to all items on Inkbird.com. If you have any questions, please contact service@inkbird.com.
Order Cancellation
If you need to cancel your order, please contact service@inkbird.com.
Order not shipped
There are no fees and you will receive a full refund.
The order has been shipped (subject to our system status, not the order status)
You need to bear the shipping cost. If the order cannot be intercepted, you need to send the package back in its original condition after receiving it. We will process the refund for you after receiving the package.
30-Day Hassle-Free Return Policy
- You are eligible to return the item within 30 days of receipt.
- All returned items must be disassembled and repackaged as they were originally received.
- No restocking fee will be charged, but the customer is responsible for return shipping costs. If there are quality issues with the product, Inkbird will bear the return shipping costs.
- We will issue the refund after receiving the package. Refunds will be credited back to the original account, and the processing time depends on the bank or service provider.
How to Return a Product
Step 1: Provide the following information via email at service@inkbird.com:
● Order number
● Item(s) to be returned
● Reason for the return
● Pictures or videos of products received
Step 2: We will send you the return address after confirmation.
Step 3: Please pack the item(s) in the original packaging in the parcel. Or repackage your item(s) but if you no longer have the packaging, please make sure that it is wrapped and packaged as securely as possible.
Step 4: Please send the items you wish to return within 5 days to the address we sent you.
Step 5: Upon receipt of the return and confirmation of its original condition, we will process your refund.
Step 6: You will be notified by email when we receive your return and also after the refund has been processed.
Please note that the actual time for the refund to be shown in your account of the same credit card used for placing the order will be depending on your card issuing bank. Please contact your bank directly for further details. Please note that return the product in the original packaging we provided and the product must be damage-free, as damage will void the refund.
Contact Info
Email: service@inkbird.com
Return Address: Floor 4nd East, Building 713, Pengji Industrial Zone, Shen Zhen, 518000 Guangdong, China
Product Details
Regular Probe & Aquarium Probe
